Refund policy

We want you to love your purchase!

We accept returns on eligible items within 30 days of delivery, which means you have 30 days after receiving your item to request an exchange or store credit only. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return process for exchange or store credit, you can contact us at info@glowarchbeauty.com with "Return" in the subject line along with your order number. The return address will be provided upon approval. 

**Return Shipping Costs** Customers are responsible for the cost of return shipping. Return shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@glowarchbeauty.com

**Damaged or Incorrect Items** If your item arrives damaged, defective, or incorrect, please contact us immediately at info@glowarchbeauty.com with photos of the issue. In these specific cases, we will cover the return shipping costs and issue a replacement or store credit.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.